Return & Refund Policy

Last Updated: August 1, 2026

At ForMyBuddy, we take utmost care in packaging and delivering premium grooming and hygiene products for your pets. Your satisfaction and your pet’s well-being are our top priorities.

If you are not completely satisfied with your purchase, we are here to help you with an easy return and refund process.

1. Return Window & Eligibility

We offer a 7-Day Return Policy from the date of product delivery.

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original condition.
• The item must remain in its original, undamaged packaging with all safety seals, tags, and labels intact.
• The return request must be initiated within 7 calendar days of order delivery.

2. Non-Returnable & Non-Refundable Items

To maintain hygiene standards for pet care products, the following items cannot be returned or refunded:

• Products that have been opened, unsealed, or used.
• Products damaged due to misuse, improper storage, or accidental damage after delivery.
• Products returned without their original packaging, accessories, or tags.
• Items purchased during clearance sales, promotional events, or as free gifts (unless defective upon delivery).

3. Damaged, Defective, or Incorrect Products Delivered

We take strict quality measures, but if you receive an item that is damaged in transit, defective, or incorrect:

1. Notify Us Promptly: Contact our customer care team within 48 hours of receiving your package.
2. Provide Proof: Email us at formybuddycare@gmail.com with your Order ID, along with clear photographs and an unboxing video of the damaged packaging/product.
3. Resolution: Upon verification, we will arrange a free replacement pick-up or issue a complete refund/replacement without any extra charge.

4. How to Request a Return

To initiate a return for an eligible product:

1. Send an email to formybuddycare@gmail.com with the subject line:Return Request - [Your Order ID].
2. State the reason for return and attach photo/video proof if applicable.
3. Our support team will review your request within 24–48 business hours and provide instructions for pickup or self-shipment.

Note: Please do not send products back to us without receiving prior confirmation from our customer support team.

5. Refund Process & Timelines

Once we receive your returned item at our warehouse, our quality check team will inspect it.

• Approval Notification: You will receive an email/message notifying you whether your refund has been approved or rejected based on product condition.
• Prepaid Orders: If approved, your refund will be credited back to your original payment method (UPI, Credit/Debit Card, Net Banking) within 5 to 10 business days.
• Cash on Delivery (COD) Orders: For COD orders, approved refunds will be transferred via UPI ID or Bank Transfer (NEFT) once you share your details with our support team.
• Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product shipped).

6. Order Replacement Option

If you received a defective or damaged product and prefer a replacement over a refund, please specify this in your request. Subject to stock availability, a fresh replacement parcel will be dispatched to your address at no additional shipping cost.

7. Contact Us

For any queries regarding returns, replacements, or refunds, please reach out to us:

• Brand Name: ForMyBuddy
• Customer Support Email: formybuddycare@gmail.com
• Official Website: https://formybuddy.com/