Shipping Policy

Last Updated: 1st August 2026

At ForMyBuddy, we aim to deliver your pet grooming and hygiene products in the safest and fastest way possible. We partner with reliable Indian logistics and courier service providers to ensure your order reaches your doorstep in perfect condition.

1. Order Processing & Handling Time

• Standard Processing: All orders are verified, packed, and dispatched within 1 to 2 business days (Monday to Saturday) after order confirmation.
• Cut-Off Time: Orders placed after 4:00 PM IST or on Sundays and Public Holidays will be processed on the next business day.
• Pre-Shipment Address Modifications: If you need to update your shipping address, please notify us immediately at formybuddycare@gmail.com before the order is dispatched. Once shipped, address modifications may not be possible.

2. Shipping Delivery Timelines & Charges

Delivery timelines depend on your location across India:

Location / Region	Estimated Delivery Time	Shipping Cost
Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.)	2 to 4 Business Days	Calculated at checkout / Free above threshold
Rest of India (Tier 2 / Tier 3 Cities & Towns)	4 to 7 Business Days	Standard Rates Apply
Remote Locations & Special Zones (NE States, J&K, etc.)	5 to 10 Business Days	Standard Rates Apply

Note: Delivery timelines are estimates provided by courier partners and may vary slightly due to seasonal rushes, weather conditions, or local disruptions.

3. Order Tracking

Once your shipment is dispatched from our facility:

1. You will receive a shipment confirmation message containing your unique Tracking Number (AWB) and courier partner link via Email / SMS / WhatsApp.
2. You can track the real-time status of your parcel directly using the tracking link provided.

4. Cash on Delivery (COD) & Payment Verification

• COD Availability: Cash on Delivery (COD) may be available for select pin codes across India.
• Verification: For high-value or COD orders, our customer support team may reach out via phone or WhatsApp to verify your order before dispatch to prevent delivery failures.

5. Delivery Delays & Unforeseen Circumstances

While we make every effort to deliver your orders on time, unexpected delays may occasionally occur due to:

• Adverse weather conditions or natural events
• Regional lockdowns, strikes, or public holidays
• Operational issues at courier hubs
• Incomplete or incorrect address details provided during checkout

If your order experiences significant delays beyond the estimated timeline, please contact us with your Order ID, and we will liaise with the delivery partner to expedite your delivery.

6. Undelivered Shipments & Return-To-Origin (RTO)

If a package is returned to us due to multiple failed delivery attempts (e.g., customer unavailable, incorrect address, or refusal of COD order):

• Our team will reach out to schedule a re-delivery attempt.
• Re-dispatching the order may incur additional shipping charges borne by the customer.

7. Damaged or Tampered Packages Upon Arrival

If you receive a package that appears visibly damaged, unsealed, or tampered with at the time of delivery:

• Do not accept the package from the courier executive if it is completely damaged.
• If accepted, please record an unboxing video and take clear photos of the damaged packaging and product.
• Inform our customer care team within 48 hours at formybuddycare@gmail.com so we can arrange a replacement or swift resolution.

8. Contact Us

For any queries or updates regarding your shipment, reach out to our support team:

• Brand Name: ForMyBuddy
• Support Email: formybuddycare@gmail.com
• Official Website: https://formybuddy.com/